Diamond Administration, Inc.

Challenge: Peer to Peer networking with different operating systems and weak virus protection and backup procedures.

Solution: Installed and configured a Microsoft Small Business Server running on Windows 2000 platform. All new workstations are running Windows 2000 Professional. APIS equalized the enterprise and standardized on Windows 2000. All workstations interface with the server for email, sharing of files and company resources. APIS is the Administrator of all systems and workstations. APIS provides remote technical support and proactive services. When a user calls for support, we can tap into the server and than to the remote workstation to see exactly what the user is reporting and solve the issue on the spot. The users require interaction to solve an issue quickly without having to wait in a queue on the phone or a long response time for on-site service. With prepaid blocks of support time for this client, APIS has been able to increase service response times and give the support options they require.